Monthly hosting cancellations
Customers may request cancellation of monthly hosting. The effective cancellation date and any notice period should be confirmed in the final billing terms.
Unused service periods
Refunds for unused hosting periods are not automatically guaranteed and may depend on the billing cycle, timing, applicable consumer rights and written promotional terms.
Domains and third-party services
Domain registrations, renewals, transfers and other third-party services may be non-refundable once submitted because external costs may be incurred immediately.
Renewals
Customers are responsible for paying renewal invoices by the applicable due date. Failure to renew may lead to suspension, expiry or loss of the service.
Failed payments
Where payment fails, MzansiWeb may notify the customer and allow a reasonable opportunity to resolve the account before suspension.
Migration work
Where migration involves manual work or third-party costs, charges already incurred may not be refundable once work has begun.
Promotions
Promotional or discounted services may have additional conditions disclosed with the offer.
How to cancel
Cancellation requests should be sent to sales@mzansiweb.co.za and identify the customer and affected service.